Privacy Policy of Backyard Retreat
At Backyard Retreat, we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy outlines how we collect, use, and safeguard your information when you interact with our website, book services, or stay at our eco-resort.
1. Information We Collect
We collect personal information to provide a seamless experience for our guests. The types of information we may collect include:
- Personal Details: Name, contact information (email address, phone number), and identification details (such as passport or ID number) during the booking process.
- Payment Information: Credit card details or other payment information necessary to confirm your booking.
- Stay Preferences: Special requests, preferences, or feedback shared during or after your stay to enhance your experience.
- Website Interaction: Information about how you use our website, including cookies and browsing data to improve our online services.
2. How We Use Your Information
The personal data we collect is used for:
- Booking and Reservation Management: To confirm, manage, and communicate with you about your bookings.
- Personalized Service: To cater to your preferences and enhance your stay at our resort.
- Marketing and Promotions: With your consent, we may send you newsletters or special offers via email. You can opt-out at any time.
- Legal Requirements: To comply with any applicable laws or regulations related to your stay or data.
3. Data Sharing and Security
- Third-Party Service Providers: We may share your information with third-party service providers (such as payment processors) to facilitate your stay or booking. These providers are contractually obligated to maintain the confidentiality of your information.
- Legal Obligations: We may disclose your personal information if required by law, legal proceedings, or to protect the rights and safety of our guests, staff, or property.
- Security Measures: We implement standard security protocols to protect your personal data from unauthorized access or misuse. However, we cannot guarantee the absolute security of information transmitted over the internet.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations.
5. Cookies and Tracking
Our website may use cookies to track and enhance your browsing experience. Cookies help us improve our website, offer personalized services, and understand user behavior. You can control cookie settings via your browser.
6. Your Rights
You have the right to:
- Access and update your personal information.
- Request the deletion of your data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
7. Changes to the Privacy Policy
Backyard Retreat reserves the right to update this privacy policy from time to time. Changes will be posted on our website, and we encourage you to review it regularly.
