Backyard Retreat Policies/Terms & Conditions:
Booking Policy:
Please note that 50% of the total amount is required as an advance payment to confirm the booking. The remaining balance will be due at the time of check-in.

Cancelation policy:
Reservations are non-cancellable, non-amendable, and non-refundable.

Reschedule Policy:
One (1)  reschedule is allowed. There will be charges applicable:

7 days before arrival  – not allowed
8 days before arrival  – 50% will be charged
9 days before arrival  – 25% will be charged
10 days before arrival  – No charges applicable
(Time will be counted from 11:59pm of previous day)

Check In/Out Time:
Check-in: 1:00 pm
Check out: 11:00 am
A valid government-issued identification (NID/Passport/Driving License, etc.) is required at check-in time.

Check-in and Out Policy:
Upon availability, early check-in and Check-out will be accepted and will be chargeable,

Early Check-in Policy
1. Early check-in is subject to availability and cannot be guaranteed in advance.
2. For check-in between 8:00 AM and 12:00 PM, a 300/- per hour charge may apply.

3. For check-in earlier than 8:00 AM, a half day’s room charge may apply.

4.Guests are encouraged to inform us in advance if early check-in is required so that we can make arrangements accordingly.

5.Requests for early check-in will be considered on a case-by-case basis, depending on the resort’s occupancy and readiness of the room.

We always strive to accommodate our guests’ needs to the best of our ability.

Late check out Policy:
A half-day room charge may be incurred for late check-out between 12:00 pm to 06:00 pm and a full day room charge may be incurred for late check-out after 06:00 pm. 

Pick and drop:  

For Complimentary Service:

– *Pick-up time:** 09 AM to 02 PM  

– *Drop-off time:** 09 AM to 12 PM  

Pick and Drop from/to: Panshi Restaurant/train or bus station, Sreemangal

Outside of this schedule, guests are kindly requested to arrange their own transportation.

Pick & Drop Service Charge:

Local CNG – 900/- (pick and drop)

jeep – 2600/- (pick and drop)

Sedan (A/C): 3000/- ( pick and drop)

Service time: 9am to 6pm

Pick and Drop from/to: Panshi Restaurant/train or bus station, Sreemangal

Outside Food:
Food from outside is not allowed. We will not allow any food brought from outside and not going to allow any request to serve/prepare that to our restaurant/villa

Pet Policy:
Pets are not allowed inside any of our villa premises. If a guest brings a pet to our resort without prior notification, they will be fully responsible for any loss or damage to hotel property caused by their pet. The resort reserves the right to make decisions regarding their stay, which may include cancellation or non-allocation of a villa.

Child Policy:

Child age of  6+ years is not allowed to share bed, our villa beds are for 2 pax, guest of age 6+ will have to accommodate with extra bed

Children aged 12 years and younger (maximum one child per room) will be accommodated free of charge on a bed-only basis if sharing with one or two adults, but will be charged for meals. Children occupying their own rooms will be charged the full adult rate. Subject to availability of family rooms; children aged 0-2, no charge. Children aged 3-12, 50% of the applicable rate per meal per day. This policy does not apply to room service meals.

Wifi Internet:

Please note that we provide Wi-Fi at our resort via mobile data. However, the speed may be slower than what you might expect, given our remote location in the middle of the tea garden. 

There is no Internet Service Provider (ISP) in the middle of the tea garden where our resort is located. However, mobile internet is available in areas covered by the Grameenphone network, which provides reliable 4G service.

We recommend enjoying the natural surroundings and serene atmosphere while staying connected at a more relaxed pace.

Guest Terms and Conditions:
1. The guest(s) acknowledge joint and several liability for all services rendered until full  settlement of bills.
2. Guest(s) will be held responsible for any loss or damage to hotel property caused by themselves, their friend(s) or any person(s) for whom they are responsible

Please note:

Please be advised Backyard Retreat is situated in the middle of a tea garden within a tribal village, far from the town. Unlike urban hotels such as Grand Sultan or Radisson Blu, we offer an eco-friendly environment that prioritizes nature. While we provide a comfortable and unique stay, our amenities differ from those of luxury urban hotels. We focus on a natural and serene experience.

Our rooms are non-alcoholic and non-smoking. However, guests may use the balcony area for smoking.

We emphasize silence and peaceful interactions. Loud music and parties are not permitted to maintain the tranquility of our resort.

Here Grameenphone works best with 4G, other networks are average.

Occasionally, electricity from the main grid may be cut off, affecting the AC. However, we ensure 24/7 electricity through our solar grid and hybrid generator, keeping fans and lights always operational.

We offer nature over urban

From The office of
Backyard Retreat

+88-09614 332266